Order & Return Policy

We want you to be satisfied with your Covlor® Smart Door Lock. Please contact our support team before initiating any return or exchange.

Before You Return or Exchange

Contact support at hello@covlor.de / +91 88 600 5555 1 to raise a request and get instructions. Returns/exchanges sent without prior approval may not be accepted.

1. Return Window

Returns must be dispatched within 3 days of delivery. Later requests may not be eligible.

2. Shipping Charges

For returns, the customer pays both the original delivery and the return shipping charges.

3. Refunds

After we receive and inspect the product, your refund is processed within 15 days of us receiving the goods, after deducting shipping cost.

4. Exchange

A product can be exchanged one time within 5 days of delivery, subject to availability and prior approval.

5. Conditions

• Product must be unused, undamaged, and in original packaging with all accessories.
• Products damaged by misuse or tampering are not eligible.
• All returns and exchanges require prior approval from support.

6. Contact Us

Email hello@covlor.de or call +91 88 600 5555 1 — Covlor®, BR-28, Bihar, India.