Privacy & Security Policy
At Covlor®, your privacy and data security matter to us. This policy explains what information we collect, how we use and protect it, and your rights. It applies to our website and Covlor® Smart Door Lock products and apps.
1. Information We Collect
- Personal details — name, email, phone, billing and shipping address.
- Order & payment information — processed securely; we do not store full card details.
- Smart lock & app data — limited device/access data to enable remote unlock, user management, and logs.
- Website usage data — cookies and analytics.
2. How We Use Your Information
- To process and deliver orders and provide installation, warranty, and support.
- To communicate order updates and, with consent, offers.
- To improve our products and services.
3. Data Security
We use appropriate technical and organisational measures to protect your information. Payments use secure, encrypted connections. Keep your account passwords, app PINs, and temporary codes confidential.
4. Cookies
We use cookies to remember preferences, keep your cart, and analyse traffic. Control them via your browser settings.
5. Sharing Your Information
We do not sell your data. We share it only with trusted service providers (payments, logistics, installation) as needed, and where required by law.
6. Data Retention
We retain data only as long as necessary for our services, warranty, and legal requirements.
7. Your Rights
You may request access to, correction of, or deletion of your data by contacting us.
8. Children’s Privacy
Our products and website are for adults; we do not knowingly collect data from children.
9. Changes
We may update this policy; the latest version is always on this page.
10. Contact Us
Email hello@covlor.de or call +91 88 600 5555 1 — Covlor®, BR-28, Bihar, India.
