Privacy & Security Policy

At Covlor®, your privacy and the security of your data matter to us. This Privacy & Security Policy explains what information we collect, how we use and protect it, who we share it with, and the rights you have. It applies to our website, our online store, and the Covlor® Smart Door Lock products and mobile apps. By using our website or products, you agree to the practices described here.

1. Information We Collect

We collect only the information needed to process your orders, deliver our products and services, and support you properly:

• Contact & account details — your name, email address, phone number, and billing and shipping address.
• Order & payment information — the products you buy and payment confirmation. Payments are handled by secure, PCI‑compliant payment providers; we do not see or store your full card number.
• Smart lock & app data — limited device and access data needed to enable features such as remote unlock, user management, and activity logs. Biometric data (fingerprint, face and palm) is processed and stored on the lock itself — it is never uploaded to or stored by Covlor®.
• Website & usage data — pages visited, device and browser type, and similar analytics collected through cookies to help us improve the site.
• Support & communications — information you share when you contact us for warranty, installation, or service.

2. How We Use Your Information

• To process, deliver, and install your order and provide warranty and after‑sales support.
• To send order confirmations, delivery updates, and important service notices.
• To respond to your enquiries and provide technical assistance.
• With your consent, to send offers, product updates, and marketing — you can opt out at any time.
• To improve our products, website, and services, and to keep them secure.
• To meet legal, tax, and regulatory obligations.

3. Smart Lock & App Data

Your Covlor® Smart Door Lock connects to the Tuya / Smart Life app to provide remote access, guest codes, video intercom, and notifications. Your biometric credentials stay on the device and are matched on‑device; they are not transmitted to us. App features such as remote unlock and cloud sync are provided through the Tuya platform and are also governed by Tuya’s own privacy policy. You remain in control of the users, codes, and access rights configured in your app.

4. Data Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections for payments and account activity, on‑device biometric processing, and restricted internal access on a need‑to‑know basis. No method of transmission or storage is ever completely secure, so please help protect your account by keeping your passwords, app PINs, and temporary access codes confidential and by sharing guest codes only with people you trust.

5. Cookies & Analytics

We use cookies and similar technologies to remember your preferences, keep items in your cart, enable secure checkout, and understand how the site is used so we can improve it. You can control or disable cookies through your browser settings; some features of the site may not work correctly without them.

6. How We Share Your Information

We do not sell your personal data. We share it only where necessary and with appropriate safeguards:

• Service providers who help us operate — payment gateways, logistics and delivery partners, and installation teams.
• Technology platforms that power app and smart‑home features, such as Tuya.
• Legal and regulatory authorities where required by law or to protect our rights, customers, and property.

7. Data Retention

We keep your information only for as long as needed to provide our services, honour warranty and installation commitments, and comply with legal, accounting, and tax requirements. When data is no longer needed, we securely delete or anonymise it.

8. Your Rights

If you would like to access, update, or request deletion of the personal information we hold about you, please contact us at hello@covlor.de. We will assist where we are reasonably able to and as required by applicable law.

9. Children’s Privacy

Our products and website are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us and we will delete it.

10. Third‑Party Services & Links

Our website and products may link to or rely on third‑party services (for example, the Tuya app, payment providers, or social platforms). These services are governed by their own privacy policies, and we are not responsible for their practices. We encourage you to review them.

11. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date shown by the page’s last update.

12. Contact Us

If you have any questions about this policy or your data, contact us at hello@covlor.de or call +91 88 600 5555 1. Covlor®, BR‑28, Bihar, India.